Returns & Exchanges
At Bigley Shoes and Clothing, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a 30-day return window for unworn merchandise in its original packaging with all tags attached.
Initiate Your Return
Log into your customer account or visit our online returns portal to select the items you wish to send back and receive a return authorization number.
Pack Your Items
Carefully place the unworn items and the original packing slip into the shipping box, ensuring all original shoe boxes or clothing tags are included and undamaged.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or choose your own insured shipping method.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing