Frequently Asked Questions

Everything you need to know about shopping with Bigley Shoes and Clothing.

What is your return policy for shoes and apparel?

We accept returns on unworn items with original tags and packaging within 30 days of purchase. Shoes must be returned in their original, undamaged shoebox.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

Are your products authentic?

Yes, Bigley Shoes and Clothing is an authorized retailer for all the brands we carry. We guarantee 100% authenticity on every item in our store.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.